PATIENT COMPLIMENTS AND COMPLAINTS
Your feedback about the service we provide is important to us and assists us in our continual quality improvement.
We will contact you after your surgery to check on your progress and ask about your stay.
We welcome any suggestions you may wish to provide regarding your stay and our care.
PROVIDING FEEDBACK:
COMPLIMENTS
Southport Day Hospital is committed to improving our quality and safety systems, processes and people on an ongoing basis to enhance the service we provide to our patients and carers.
You will receive a post operative phone call and be emailed a Patient Satisfaction survey the first business day after your procedure.
We value your feedback and suggestions on our we can continue to improve our patient’s experience.
COMPLAINTS
If at any time during your visit, you feel your needs are not being met, please do not hesitate to speak to our staff, or ask for the Nurse in Charge. You have the right to make a complaint, have your complaint heard and acted on in a timely manner.
You can make a complaint in person, by phone or in writing.
If you feel your complaint has not be addressed satisfactorily, you have the option to contact the Office of the Health Ombudsman on free call: 133 646 – www.oho.qld.gov.au/